TCPA litigant database
Proprietary, built from real case files, updated in real time.
The decision engine inside the control plane.
A control plane is only as good as the decisions it makes. Sonera’s decision engine runs on a data asset no one else in the industry has: a proprietary, real-time database of who actually sues, a decade-plus of number reputation history, reassignment records, and call outcomes across 1,250+ customers. It turns that data into the calls your dialer should make — which number to use, when to dial, and how to keep every conversation inside the lines.
Decision intelligence: the right call, before the call.
Built on the Aegis Decision Graph, the engine connects phone numbers, consumers, campaigns, agents, time windows, and carrier behavior into a living ontology. Every call outcome feeds back into the graph, so the control plane continuously learns:
- Which number to use — clean reputation, right carrier
- Which time to call — compliance window plus contact probability
- Whether a human or AI agent should handle the conversation
- Which campaign gives each record the best chance to connect and convert
Call governance: guardrails on every conversation.
As AI agents enter the contact center, governance becomes the difference between innovation and litigation. Sonera’s Agentic Call Governance layer applies real-time guardrails before, during, and after every call — litigant and consent gates pre-dial, live compliance monitoring on active calls, and a complete audit trail after. It’s the only governance approach grounded in who actually sues — something no CCaaS platform can replicate.
Why only Sonera can build this.
Number reputation history
Every flag, remediation, and rotation across our managed inventory.
Reassignment intelligence
Who no longer owns a number — before you dial it.
Cross-customer outcomes
What worked and when, across 1,250+ organizations.
Building your AI calling strategy? Start with governance.
Talk to our team about where decision intelligence and call governance fit in your roadmap — and see what the platform can already do today.