Your dialer places the call. Sonera makes it count.
Sonera is the control plane for regulated outbound engagement. We’re not your dialer — we’re the layer your dialer can’t live without, sitting between your data and your execution stack, deciding, governing, and protecting everything it sends. (On text, we’re the whole stack.)
Where we sit in your stack
We sit between your systems of record and your execution stack — governing everything that flows through, so every call lands trusted.
Records flow in from your CRM, lead sources, and data warehouse.
— the control plane
Every record is enriched, screened for compliance, assigned a clean and trusted number, and released under your policies — automatically.
Five9, Genesys, NICE, LiveVox, your carrier of choice (BYOC welcome). We govern it; we don’t replace it. For text messaging, Sonera executes natively too.
The lifecycle, stage by stage
From the moment a record enters your list to the moment a customer answers a call they trust — Sonera governs all five stages, from one layer.
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1
Data Enhancement
Know who you’re calling.
- Phone & email append
- Disconnect scrub
- Right Party ID
- Property & consumer data
- Carrier identification
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2
Compliance
Confirm the number is legal to dial.
- Federal, state & internal DNC scrubbing
- Known-litigator screening
- Real-time TCPA checks
- Reassigned number detection
- Consent verification
- Compliance training & guidance
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3
Deliverability
Connect the call — and display as trusted.
- Number reputation monitoring
- Spam-label remediation
- Branded caller ID with your name & logo
- Number warming
- Pooling & rotation
- CDR analysis
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4
Communications
Place the call or message.
- Carrier-grade SIP voice
- High-throughput SMS
- Real-time compliance APIs (DNC, TCPA, litigator, phone data)
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5
Orchestration
Run it all at scale.
- Aegis workflows
- Scheduling & ETL
- Custom data warehousing
- Native CCaaS integrations
And at the core: a decision engine.
Every scrub, every call disposition, every reputation event feeds the decision engine at the core of the control plane — the industry’s only intelligence built on proprietary litigator history, number reputation, and cross-customer outcome data. It’s how the platform gets smarter with every call.
Explore AI & Intelligence →Deploy it your way.
Every Sonera module is available through the channels your team already uses. One contract, one integration, one support team — 99.9% guaranteed uptime with redundant infrastructure in multiple locations.
Map your lifecycle with a specialist.
In one call, we’ll walk your outbound lifecycle stage by stage — where you’re exposed, where answer rates are leaking — and show you exactly what Sonera governs. Real numbers, not a deck.